Welcome to the TMR Customs Frequently Asked Questions page. If you can’t find the answer to your questions below, please email us for support.
Q: I live in the United States, will I have any problems getting my parts?
A: No, you will not have any issues receiving your parts. We ship 70% of our orders to the United States. On average you will receive your order within 4-5 days.
Q: I live in the United States, are there any extra charges when my parts are delivered?
A: No. You will not pay any extra charges. The price you pay includes everything from our door to yours.
Q: My shipping total seems expensive. Could the online shopping cart have made a mistake?
Q: What is the best way for me to place an order?
Q: Will I have to pay sales tax on my order?
A: Customers in the United States will NOT pay any sales tax. Canadian customers pay 5%-15% depending on the province you live in.
Q: I live outside of North America, do you ship internationally?
A: Yes. We ship 10% of our orders outside of North America.
Q: How do I know if the parts I want are in stock?
A: 95% of all TMR Customs manufactured products are in stock at all times. If your order contains an item that is not in stock we will contact you via email within 24 hours.
Q: After I place my order, how long before it ships?
A: Orders typically ship within 24 hours.
Q: Will I receive tracking info?
A: Yes. You will receive a copy of the tracking information via email.
Q: Do you offer a Dealer/Wholesale program?
A: Yes. Please contact us via email for more details.
Q: Are you hiring?
A: At this time we are not hiring but we are always interested in hearing from qualified candidates. If you think you have what it takes to be a part of our team please send your resume via email – no phone calls please.