Shipping & Return Policies

Shipping

  • We use UPS as our carrier of choice to ship to Canada
  • Canada Post may be offered as an option for some shipments to Canada
  • Orders placed before 4:00pm EST will be shipped out the following day
  • Orders placed after 4:00pm EST will be shipped out in 2 business days
  • Delivery dates indicated for shipping options are estimates only, and are not guaranteed
  • Orders are not shipped on weekends or holidays
  • We do not ship to PO boxes
  • Customers are responsible for all shipping charges incurred, including but not limited to: duty, brokerage, import fees, and any additional taxes
  • We cannot be held responsible for any delays that are outside of our control including (but not limited to): invalid addresses, inclement weather, customs delays, and shipping carrier delays
  • On the rare occasion that we foresee a potential issue with getting you your order on time, we will contact you via the email address provided with your order
  • For all tracking inquiries, please email tracking@tmrcustoms.com

 

Free Shipping Offer

  • Free ground shipping is available for orders where the subtotal is $350.00 CAD or greater
  • Some heavy, oversize, and low-margin products may not qualify for the free shipping offer
  • Our free shipping offer is available to retail customers only and is not extended to wholesalers

 

Returns

  • All returns require an authorization number that must be obtained by sending an email to tracking@tmrcustoms.com
  • Only unused products manufactured by TMR Customs are eligible for refunds – all other products are non-refundable
  • Some returns may be subjected to a restocking fee of up to 30%
  • Items are non-refundable after 21 days from the invoice date
  • Shipping charges are non-refundable
  • The customer is responsible for all shipping costs associated with returned items
  • All sale items, promotional items, discounted items, or items purchased using a discount coupon code are not eligible for a refund or exchange
  • All wheel spacers and/or adapters are final sale and non-refundable
  • All deposits for any products and/or services are non-refundable
  • All sales to wholesale accounts are final sale and non-refundable